Tag: client success manager
Sometimes you really need to get in touch with your client. Maybe their bill is due. Maybe there’s a system crash that you need to explain. Maybe there’s an update on a new feature coming that will really help them in their own business. But what if you call your client and they never return your calls? You try to connect with them for … Read More Dealing With Dodgy Clients: How to connect with clients that are ignoring you
In Person Meetings Still Trump Technology (emails, calls, screen sharing, texts) and yes I do text some clients
With emails, calls, text, website forms, and social media. There are so many outlets to connect with your clients. In Client Success, it is important to stay in contact with your clients. You need to be aware of their pain points and how they have been successful with your product, and stay on top of opportunities to upsell additional products and services. More often … Read More In Person Meetings Still Trump Technology (emails, calls, screen sharing, texts) and yes I do text some clients
What does client success mean? Client Success or Customer Delivery departments are a blend of account management, sales, and services. It is a somewhat new term used to shift companies to a customer-centric focus. To me client success exists to ensure the client is has a trusted and valued relationship with your company. According to clientsuccess.com, It is a proactive, real-time sales approach consisting of … Read More What does Client Success Even Mean?