Tag: business communication

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3 Productivity Apps Every Professional Needs

Roll out of bed, go for a run, speed race to work, struggle through endless meetings, grab lunch, work again, finally get home, scrape together a dinner, tear up at This is Us, read a few pages of something, sleep and then do it all over again. I don’t know about you, but my days can be crazy busy. Somehow I still manage to … Read More 3 Productivity Apps Every Professional Needs

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How To Prepare For Tough Conversations

It’s rewarding to share good news and everyone wants to hear good news. Those conversations are easy. The best part of my job is when I get to tell a client their issues are fixed! Everything is great! Unfortunately, all conversations at work are not good news. Sometimes I have to share TERRIBLE news and DIFFICULT situations in TOUGH conversations. If you manage clients … Read More How To Prepare For Tough Conversations

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When Your Client Decides To Cancel

When my client cancels their contract, it can feel like a breakup. Why don’t they want to work with my company anymore? Don’t they love our products? We invested so much in each other, but now they want to cancel their contract. Where do we go from here? Can I save this account? I work the Software as a Service (SAAS) industry. This means … Read More When Your Client Decides To Cancel

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Learn From My Mistakes: Email Mishaps

Even with an increasing amount of social media outlets, email is still the king of communication. According to Statista, 269 billion emails are sent each day. In a survey from HubSpot, 86% of professionals prefer to use email when communicating for business purposes.  Unfortunately, because people use emails so frequently, we don’t always pay attention to what we are sending. Proofreading is optional and … Read More Learn From My Mistakes: Email Mishaps

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In Person Meetings Still Trump Technology (emails, calls, screen sharing, texts) and yes I do text some clients

With emails, calls, text, website forms, and social media. There are so many outlets to connect with your clients. In Client Success, it is important to stay in contact with your clients. You need to be aware of their pain points and how they have been successful with your product, and stay on top of opportunities to upsell additional products and services. More often … Read More In Person Meetings Still Trump Technology (emails, calls, screen sharing, texts) and yes I do text some clients

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What does Client Success Even Mean?

What does client success mean? Client Success or Customer Delivery departments are a blend of account management, sales, and services. It is a somewhat new term used to shift companies to a customer-centric focus. To me client success exists to ensure the client is has a trusted and valued relationship with your company. According to clientsuccess.com, It is a proactive, real-time sales approach consisting of … Read More What does Client Success Even Mean?