What does client success mean? Client Success or Customer Delivery departments are a blend of account management, sales, and services. It is a somewhat new term used to shift companies to a customer-centric focus.
To me client success exists to ensure the client is has a trusted and valued relationship with your company. According to clientsuccess.com, It is a proactive, real-time sales approach consisting of building relationships with existing customers, understanding in depth their company and product goals, and helping the customer meet those goals through day to day contact.
No matter what size a business is, there must be a plan in place manage your clients partnership with your company. Harmoni is here to provide you quick tips on how to build lasting relationships with your clients. Please leave your comments, feedback and let us know if the blog post resonate with your business.
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“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” — Ken Blanchard